Legal

Shipping Policy

Delivery timeframes, carriers, fees, and coverage areas.

Last updated: August 11, 2026

Where We Ship

Thrive Market ships to all 50 U.S. states, Washington D.C., and select U.S. territories. We deliver to 85% of the continental U.S. within 2 business days.

We do not currently ship internationally, to APO/FPO addresses, or to P.O. Boxes for perishable items.

Shipping Rates

• Standard Shipping — FREE on all orders $49+ (subtotal before tax).
• Orders under $49 — flat $5.95 shipping fee.
• Expedited (2-day) — $9.95 flat rate where available.
• Frozen/refrigerated items — may include a small ice-pack surcharge shown at checkout.

Processing Time

Orders are processed within 1 business day. Orders placed after 2:00 PM PT on weekdays, or on weekends/holidays, will begin processing the next business day.

Delivery Times

• West Coast fulfillment center — 1–2 business days to CA, OR, WA, NV, AZ, UT, ID.
• Central fulfillment center — 2–3 business days to TX, OK, KS, MO, IA, MN, WI, IL.
• East Coast fulfillment center — 2–3 business days to NY, NJ, PA, MA, MD, VA, FL, GA, NC, SC.
• Remote areas (AK, HI, rural addresses) — 5–7 business days.

Carriers

We partner with UPS, FedEx, USPS, and regional carriers. The carrier is selected based on your address and order contents. Tracking information is emailed within 24 hours of shipment.

Order Tracking

Once your order ships you will receive a confirmation email with a tracking number. You can also track orders from your account dashboard.

Undeliverable Packages

If a package is returned to us as undeliverable (wrong address, refused delivery, unclaimed), we will contact you to arrange reshipment. Reshipment fees may apply.

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, contact us within 7 days at support@thrivetemarket.com. We will send a replacement or issue a full refund.

Perishable and Frozen Items

Perishable and frozen products are shipped with insulated packaging and dry ice or ice packs. These items must be received in person or refrigerated within 4 hours of delivery. Thrive Market is not responsible for perishables left unattended.

Sustainability

Since 2015, Thrive Market has offset 100% of the carbon footprint of every shipment. Our packaging uses recycled content, compostable insulation, and is fully recyclable. We do not use air freight.