Legal

Returns & Refunds Policy

Our satisfaction guarantee and how to return items.

Last updated: August 11, 2026

100% Satisfaction Guarantee

We stand behind every product we sell. If you're not satisfied for any reason, contact us within 30 days of delivery for a full refund or replacement — no return of the item required in most cases.

Eligible Items

• Unopened non-perishable items in original packaging.
• Damaged, defective, or spoiled items (any age within 30 days).
• Wrong item received or missing items.

Non-Returnable Items

• Opened perishables (unless damaged/spoiled on arrival).
• Items marked "Final Sale" or clearance.
• Gift cards and memberships (memberships refundable pro-rata within first 30 days).
• Items purchased more than 30 days ago.

How to Request a Refund

• Log in to your Thrive Market account.
• Go to Orders → select the order → click "Report an issue."
• Describe the issue and upload photos if the item is damaged.
• Our team responds within 1 business day.

Alternatively, email support@thrivetemarket.com with your order number and issue.

Refund Method

Refunds are issued to the original payment method within 5–10 business days after approval. If you paid with SNAP EBT, refunds return to your EBT account.

Replacements

For damaged or defective items we can ship a replacement at no cost, typically within 1–2 business days.

Membership Refunds

Annual memberships are refundable pro-rata within 30 days of purchase. Cancel from your account page or contact support. After 30 days, memberships can be cancelled but are not refundable.

Return Shipping

If a physical return is required, we provide a prepaid return label at no cost when the issue is our fault (damage, defect, wrong item). For change-of-mind returns, the cost of return shipping may be deducted from your refund.